Shipping policy

Delivery Methods & Areas

We work with a trusted network of delivery partners to ensure that your order reaches you safely. Note that if your order contains multiple items, they may be shipped separately by different delivery partners. Shipping costs are calculated per shipment (not per total order) and are based on the warehouse location from which your items are being shipped. The delivery speed depends on the type of product, product availability, and the distance between the warehouse and your shipping address.

We currently do not deliver to:

  • Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, Marshall Islands, APO/FPO military addresses, PO boxes
  • Truck Delivery do not deliver to North Dakota & South Dakota

 

Shipping Fees & Locations

Shipping fees are charged per shipment, not per order, and are set at fixed flat rates based on the shipment’s value and delivery location.

Please note that for orders containing multiple items, the number of shipments may vary depending on the estimated delivery dates of each item. Shipping fees are calculated based on your location and the subtotal of your order. The total shipping fees will be displayed during the checkout process after determining the number of shipments required for your items.

 

Update order delivery

If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. And every change of address need to pay an extra $19.5.

Address Update is not supported for orders that have already been delivered

(it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

The item never arrived (lost in transit)

If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.